Frequently Asked Questions

Will the changeover to ServiceMaster Clean of Fraser Valley be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term. Residential customers are invoiced at time of service and payment is due when service is complete. We accept Visa, Mastercard, American Express, Cash or Cheque.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can we contact you outside office hours in case of an emergency?

ServiceMaster Clean of Fraser Valley will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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D.L.

Job well done, great service


M.B.

EVERYTHING We will call you again. Thank you, Nick was awsome. I will probably call you in the next month or so to find out costs for one two or three rooms. we only have three rooms of carpet,one of which you already did Thanks again the Bowdens


G.W.

they do a very good job cleaning my carpets and taking the stains out.


J.A.

I called short notice and got the cleaning done the next day!


G.S.

Pleased with the service, The house isn't as dusty.


K.Y.

Reliable, good reputation, thorough job


J.A.

the workers were polite and efficient, did an excellent job


B.R.

My floor was clean


E.K.

They seemed friendly and honest. Although I thought it time to clean my ducts they showed me that it was not needed, which saved me a lot of money. As a senior citizen this was appreciated. Thank you


D.B.

We are very pleased with the cleaning of our carpets, our daughter will be contacting you as well.


M.R.

prompt


G.W.

Everything was very well explained, they did a thorough job, my furnace was running loud on start up but now it is extremely quiet. Well done!


A.J.

Rugs are very clean. Prompt service and on time.


G.B.

Very friendly, quick and helpful, Thank you!!


B.H.

The service provided by all ServiceMaster employees was very professional and efficient.


A.F.

Service and Friendly staff!


J.O.

Fast ...good attention to detail and great price


A.R.

Quick and efficient. Great cleaning job and professional staff.


E.S.

Very prompt and attention to detail


S.W.

You were on time and in short order ready to work, took the time to explain the procedure. Have added you Company Name to our Strata List of Contractors that will provide a service. Trade, Company and Phone #