About ServiceMaster Clean of Fraser Valley

 
 

All About Us

ServiceMaster Clean of Fraser Valley started in March of 1996 by Dave Ross.   Since its beginning the business has grown considerably from a staff of 3 to currently employing 10 Full-time (see some of our GREAT people below) and 52 Part-time staff.    We have two locations, one in Abbotsford which is our administration Offices and one in Chilliwack which is our warehousing facility and vehicle depot.  

ServiceMaster Clean continues to grow each year and we are looking forward with great expectation for future growth in the Fraser Valley area.    Currently, we provide premier Janitorial  services to about 104 businesses. We also have the privilege offer Residential and Commercial Cleaning services to many of the residents of the Fraser Valley. 

ServiceMaster Clean's strong corporate commitments and core values, resonate with the deep personal convictions Dave and Mary-Lynne hold. It is these convictions that motivate them as they serve the Fraser Valley.

 

Our Mission

“To be a TEAM of caring, friendly, honest people who work hard to provide a clean, secure and healthy environment for our customers”

Our Vision

”To be the BEST & LARGEST ALL-IN-ONE Service Company for Residential and Commercial cleaning in the Fraser Valley.”

The ServiceMaster Commitments

At ServiceMaster Clean we have four foundational commitments, the first two are philosophical, and the last two are common business focuses. Here they are:  1) To Honor God in all we do - to us at it's core this is about honesty and integrity. . 2) To Help People Develop - this is our focus as we work with our staff, we are excited to help them grow to the next place in their journey.  3) To Excel with Customers  - Like many businesses in our community we want our customers to love us! finally, 4) To Grow Profitably - this of course is the whole point of being in business.

The unique thing for us is that not only do we own these convictions, but we intentionally filter our business decisions in this order.  

Our Corporate Values

We Delight Our Customers, We Do the Right Thing, We Do What We Say, We Care About People, We Value Diversity, We Value Teamwork, We Are Committed to Innovation and We are a Learning Organization

Meet Our Team

David RossDavid RossOwner/Service Technician
David

David Ross

Owner/Service Technician
Years of service: 21

Dave Ross is the owner of ServiceMaster Clean of Fraser Valley and purchased this franchise in November of 1996.  Of course, as the owner he has the first choice of things he loves to do, for him it is serving customers personally.  It is rare to see Dave without a big smile! He loves what he does.  As our most experienced technician, Dave is our go-to person for troubleshooting any part of our business. He has over a decade and a half of experience in carpet cleaning, floor refinishing, dryer vent cleaning, duct & furnace cleaning, post construction cleaning, etc. In spite of this wealth of experience and knowledge,  Dave is committed to being just one of the guys. When you meet him it would be easy to forget he actually owns the company!  It's not uncommon to find Dave helping out cleaning a toilet or washing floors in a Janitorial account or visiting a client's location just to see how things are going for them.  He is highly customer service oriented and is always on the look out to find ways to make our customers experience that much better.  

Below is a little story about Dave and his commitment to customer service:

"On one occasion Dave was working in the home of an elderly lady.  This lady normally had a care worker coming in to check on her and help with meals, however, on this day the care worker was not there yet.  The lady said she was hungry, so Dave asked her if there was anything he could get her to eat and the lady replied  -"a couple of poached eggs would be nice" .   So Dave made her a couple of poached eggs!  "    

Happily married for 36 years, Dave is a husband and father of 3 sons, 2 grandsons and 2 granddaughters.   He volunteers his spare time as the President of the Chilliwack Harmony Society where he pursues one of his great passions - singing barbershop.  Perhaps on a Valentines Day or some other occasion you might see Dave singing in either a Chorus or Quartette delivering their signature "Singing Valentines".     Dave is also involved at his church at Northview Community Church greeting people and singing on the worship team.  Where there is music, you will find Dave.    


Mary-Lynne RossMary-Lynne RossFinance and HR Manager
Mary-Lynne

Mary-Lynne Ross

Finance and HR Manager
Years of service: 18

Mary-Lynne Ross has been a part of the company since its beginning in 1996 helping her husband Dave get the business off the ground, but she officially joined full-time in January 1999.   Previously Mary-Lynne worked with the Times Newspapers in a Sales capacity and Manager of the Classifieds Department for about 8 years.   

Since joining with ServiceMaster, Mary-Lynne's role has been that of General Manager until January 2014 when the company hired Ray to take over that role.  This past year has seen many changes in the company and Mary-Lynne is now placing more focus on Office and Financial Management.  Her experience, wisdom and knowledge make her an invaluable asset to the management team!

On a personal note, Mary-Lynne is a mother of three sons and grandmother of 2 granddaughters and 2 grandsons.   She is involved in the Chamber of Commerce and her church locally.    Mary-Lynne's hobbies are decorating and photography.  


Ken MartinKen MartinSales/ Account manager (Janitorial)
Ken

Ken Martin

Sales/ Account manager (Janitorial)
Years of service: 17

Ken joined ServiceMaster Clean in 2001 as a Carpet Technician and soon moved into the position of Sales. He has a big heart and loves to get out and talk with our customers.  As a previous business owner himself, Ken knows how important it is to goes out of your way to satisfy a customer's needs.    It's easy to see in Ken's daily life that he believes in our Core Commitments. He regularly looks for ways to transfers that to his clients.  His dedication to ServiceMaster Clean is above and beyond and we are thrilled to have Ken as part of our team. 

Ken is married and has 4 grown children. Outside of work he is passionate about only a couple things, the Pittsburg Steelers, and using his smoker to cook almost anything! He also has a keen sense of humour and is always quick with a pun to cheer you up.   


Patrick McGregorPatrick McGregorSales/ Account Manager (Residential/Commercial)
Patrick

Patrick McGregor

Sales/ Account Manager (Residential/Commercial)
Years of service: 7

Patrick joined ServiceMaster in May of 2010 as a Carpet and Floor Technician.  over the last 5 years he distinguished himself as not only a top notch carpet technician, but consistently won high praise from his customers. Patrick's previous experience was working with Sears and Coit Carpet Cleaning.  He is fully  trained and certified with his IICRC and ServiceMaster Capture & Removal training.  

In January of 2014 Patrick asked to try his hand at sales, he started out sharing his time between sales and carpet care but soon requested to go full-time into sales, since then has done very well. He has brought fresh insight and ideas to the sales process and has also been willing to take on the marketing part of our company. He will work closely with Mary-Lynne and we look forward to seeing his success continue! 

Patrick  also has a very musical history, he is an accomplished violinist and got his start quite young playing with the McGregor Family Fiddlers.   He has won many competitions and and in his spare time teaches others.   Patrick became a new dad in 2014, his wife and new son keep him on his toes while he's at home.  If its not music, his other interests are playing Hockey or Golf and quoting Star Wars.  We are really privileged to have Patrick as a part of our ServiceMaster Clean Team!


Nikki MartinNikki MartinAdministrative Assistant
Nikki

Nikki Martin

Administrative Assistant
Years of service: 10

Nikki joined ServiceMaster Clean of Fraser Valley in November of 2008 as a part-time receptionist. From that time she has taken the time to learn all the aspects of ServiceMaster Clean and today she is a full-time valuable member of the team. We like to call her the "Queen of Everything"

Nikki is that friendly voice you hear when calling into the office to book an appointment.  She does so much more than just answer phones though, a large portion of her day is spent looking after our technician's scheduling and clarifying the instructions on the work orders. She also books the new work that the sales department gives her.  In the midst of that tornado she also looks after the A/R, A/P and helps process the payroll.

Some of Nikki's interests are reading and music,and snuggling up to a cute little kitty or two when she is at home. You may also notice she has the same last name as Ken and yes they are father and daughter!  We are happy Nikki chose to make this more than a part-time job because we don't know what we would do without her!




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Customer Testimonials

Gord was quick and efficient and went the extra mile. I will recommend your services to my associates.

Pat

 

Alex came out was a great ambassador for your Company. Very pleasent and easy to talk to.

Thank you Nikki Martin and Servicemaster of Chilliwack

~ Don and Jean


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Canadian Contribution

Over the years, Canada has made several contributions to ServiceMaster Clean operations internationally. A program initially known as Spotlight was launched in 1973 and is the father of modern carpet care maintenance methods. It consisted primarily of the concept of spot cleaning, complemented by less frequent deeper cleaning procedures.

Additionally, Canada pioneered the sale of franchises by service line. This concept promoted greater expertise and knowledge in each service line.

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