About ServiceMaster Clean of Fraser Valley

 
 
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All About Us

ServiceMaster Clean of Fraser Valley started in March of 1996 by Dave Ross.   Since its beginning the business has grown considerably from a staff of 3 to currently employing 10 Full-time (see some of our GREAT people below) and 52 Part-time staff.    We have two locations, one in Abbotsford which is our administration Offices and one in Chilliwack which is our warehousing facility and vehicle depot.  

ServiceMaster Clean continues to grow each year and we are looking forward with great expectation for future growth in the Fraser Valley area.    Currently, we provide premier Janitorial  services to about 104 businesses. We also have the privilege offer Residential and Commercial Cleaning services to many of the residents of the Fraser Valley. 

ServiceMaster Clean's strong corporate commitments and core values, resonate with the deep personal convictions Dave and Mary-Lynne hold. It is these convictions that motivate them as they serve the Fraser Valley.

 

Our Mission

“To be a TEAM of caring, friendly, honest people who work hard to provide a clean, secure and healthy environment for our customers”

Our Vision

”To be the BEST & LARGEST ALL-IN-ONE Service Company for Residential and Commercial cleaning in the Fraser Valley.”

The ServiceMaster Commitments

At ServiceMaster Clean we have four foundational commitments, the first two are philosophical, and the last two are common business focuses. Here they are:  1) To Honor God in all we do - to us at it's core this is about honesty and integrity. . 2) To Help People Develop - this is our focus as we work with our staff, we are excited to help them grow to the next place in their journey.  3) To Excel with Customers  - Like many businesses in our community we want our customers to love us! finally, 4) To Grow Profitably - this of course is the whole point of being in business.

The unique thing for us is that not only do we own these convictions, but we intentionally filter our business decisions in this order.  

Our Corporate Values

We Delight Our Customers, We Do the Right Thing, We Do What We Say, We Care About People, We Value Diversity, We Value Teamwork, We Are Committed to Innovation and We are a Learning Organization

Meet Our Team

David -David -Owner/Service Technician
David

David -

Owner/Service Technician
Years of service: 23

Dave Ross is the owner of ServiceMaster Clean of Fraser Valley and purchased this franchise in November of 1996.  Of course, as the owner he has the first choice of things he loves to do, for him it is serving customers personally.  It is rare to see Dave without a big smile! He loves what he does.  As our most experienced technician, Dave is our go-to person for troubleshooting any part of our business. He has over two decades of experience in carpet cleaning, floor refinishing, dryer vent cleaning, duct & furnace cleaning, post construction cleaning, etc. When you meet him it would be easy to forget he actually owns the company!  It's not uncommon to find Dave helping out cleaning a toilet or washing floors in a Janitorial account or visiting a client's location just to see how things are going for them.  He is customer service oriented and is always on the look out to find ways to make our customers experience that much better.  

Below is a little story about Dave and his commitment to customer service:

"On one occasion Dave was working in the home of an elderly lady.  This lady normally had a care worker coming in to check on her and help with meals, however, on this day the care worker was not there yet.  The lady said she was hungry, so Dave asked her if there was anything he could get her to eat and the lady replied  -"a couple of poached eggs would be nice" .   So Dave made her a couple of poached eggs!"    

Happily married for 36 years, Dave is a husband and father of 3 sons, 2 grandsons and 2 granddaughters.   He volunteers his spare time as the President of the Chilliwack Harmony Society where he pursues one of his great passions - singing barbershop.  Perhaps on a Valentines Day or some other occasion you might see Dave singing in either a Chorus or Quartette delivering their signature "Singing Valentines".     Dave is also involved at his church at Northview Community Church greeting people and singing on the worship team.  Where there is music, you will find Dave.    


Mary-Lynne -Mary-Lynne -HR Manager & Finance
Mary-Lynne

Mary-Lynne -

HR Manager & Finance
Years of service: 21

Mary-Lynne moved to BC in 1987 from Ontario, with her husband Dave, and settled in Chilliwack.  Before joining her husband at ServiceMaster, she came from leading and managing staffing at a local newspaper. Now Mary-Lynne is responsible for Human Resource Management and overseeing the Financials of the ServiceMaster Clean of Fraser Valley. She is a natural at finding and hiring all the valuable staff we have working for our Company, as well as supporting them in their personal goals. As an overseer of the financials, she runs reports, and reviews our ROI's and KPI's. She has certification in Small Business Human Resources and has completed multiple small business training courses for leading and managing people and business. Outside of work, Mary-Lynne is a wife, mother to 3 sons, and grandmother of 4 grandchildren. Her favorite hobbies are photography and decorating. Faith, family & business are the things that mean the most to Mary-Lynne and keep her busy.


Ken -Ken -Sales/ Account manager (Janitorial)
Ken

Ken -

Sales/ Account manager (Janitorial)
Years of service: 19

Ken joined ServiceMaster Clean in 2001 as a Carpet Technician and soon moved into the position of Sales. He has a big heart and loves to get out and talk with our customers.  He is always assisting new businesses to get quality cleaning at a reasonable price while maintaining relationships with current clients to ensure they are getting their needs met. Ken credits his success to a lifetime of learning relationships through marriage, family, friends, and past business ventures. If you have met Ken, you will know he is a Pittsburgh Steelers fan for life and that he can cook just about anything in his smoker.


Patrick -Patrick -Sales/ Account Manager (Res/Comm)
Patrick

Patrick -

Sales/ Account Manager (Res/Comm)
Years of service: 10

Patrick joined ServiceMaster in May of 2010 as a Carpet and Floor Technician.  Since January of 2014 Patrick went full-time into sales. Over the last 10 years he has consistently won high praise from his customers. He is fully trained and certified with his IICRC and ServiceMaster Capture & Removal training. We are really privileged to have Patrick as a part of our ServiceMaster Clean Team!


Nikki -Nikki -Office Manager
Nikki

Nikki -

Office Manager
Years of service: 11

Nikki joined ServiceMaster Clean of Fraser Valley in November of 2008 as a part-time receptionist. From that time, she has taken the time to learn all the aspects of ServiceMaster Clean and today she is a full-time valuable member of the team and our Office Manager. She is responsible for payroll, keeping accounts up to date, and making sure the office runs smoothly. After work, Nikki likes to fill her free time by walking local trails or being immersed in a good book.


Jamie -Jamie -Operations Manager
Jamie

Jamie -

Operations Manager
Years of service: 2

Jamie joined our team in 2018 and quickly became a key member in the way ServiceMaster Clean runs today. As our Operations Manager, Jamie supports supervisors and cleaners complete their duties. He has developed and implemented new work processes to help support and improve our service to customers. He ensures that all accounts are updated, monitored, and meet the ServiceMaster standard.


Kris -Kris -Scheduling & Recruiting
Kris

Kris -

Scheduling & Recruiting
Years of service: 1

Kris has been an amazing addition to our team this year. Kris handles the scheduling of our Technicians for interior and exterior cleaning services. He also works with our HR Manager to find the perfect candidates to join the ServiceMaster Clean family, including recruiting and setting up interviews. Outside of the office Kris is a husband, an owner of two beloved cats, a video game enthusiast and the 2007 Canadian Sparing Champion with a 2nd Degree Black Belt in Tae Kwon Do.


Sharyl -Sharyl -Warehouse Coordinator
Sharyl

Sharyl -

Warehouse Coordinator
Years of service: 11

Sharyl has been a valued member of our ServiceMaster clean family for over 10 years. She coordinates supplies to our accounts and cleaners. Sharyl also manages inventory and equipment.  During her time off, Sharyl can be found camping with her family and creating fun memories with her two sons.


Elizabeth -Elizabeth -Supervisor & Mktg Rep
Elizabeth

Elizabeth -

Supervisor & Mktg Rep
Years of service: 1

As one of our Janitorial Supervisors, Elizabeth supports cleaners, and inspects the quality of cleaning to ensure we are providing the best service for our clients. This February, Elizabeth also took on the role of Marketing Representative, keeping our social media platforms and internet presence updated while also facilitating our community involvement. During her time with ServiceMaster Clean, Elizabeth was able to complete her Diploma of Social Services and Certificate of Communications at the University of the Fraser Valley.


Renee -Renee -Janitorial Supervisor
Renee

Renee -

Janitorial Supervisor
Years of service: 2

Renee started with ServiceMaster as one of our fantastic cleaners. She was quickly promoted to the role of Janitorial Supervisor. In this role, Renee trains new employees, supports staff and ensures quality control so that all our clients get the ServiceMaster standard of clean. Recently Renee has begun working with our operations manager to streamline our procedures.


Sarah -Sarah -Janitorial Supervisor
Sarah

Sarah -

Janitorial Supervisor
Years of service: 6

As a supervisor with Service Master Clean, Sarah trains new staff on our cleaning and sanitizing process, conducts monthly inspections of our accounts to ensure quality for our clients, and communicates with our cleaning staff regularly to ensure safety and accountability.


Amanda -Amanda -Janitorial Supervisor
Amanda

Amanda -

Janitorial Supervisor
Years of service: 4

Amanda is our daytime supervisor and takes care of accounts from Langley to Agassiz. As a supervisor, Amanda supports her cleaners to produce the best possible quality for our clients. She has also completed her first aid and H2S training.


Hailey -Hailey -Specialty Cleaning Technician
Hailey

Hailey -

Specialty Cleaning Technician
Years of service: 1

Hailey joined our team in 2020 and was quickly promoted from helper to technician because of her strong work ethic. Most of the time you will see Hailey on our exterior crew, cleaning anything from gutters to windows, but her versatile skills also lead her to work on ventilation, furnace, and duct cleaning. She has earned her Fall Arrest Training to ensure maximum safety while on roofs. Outside of work, Hailey is a full-time university student getting her Chemical Physicist degree. In addition, she plays Women’s Rugby at the BC level.


Alex -Alex -Specialty Cleaning Technician
Alex

Alex -

Specialty Cleaning Technician
Years of service: 5

Alex has been with the ServiceMaster Clean team since March of 2015. Alex leads our exterior cleaning crew but can also be found doing interior and ventilation cleaning. If you know Alex, you know that he always finds a way to laugh and smile on shift. Customers love him for his quality work and great personality. We are very lucky to have Alex on our team!




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Customer Testimonials

Gord was quick and efficient and went the extra mile. I will recommend your services to my associates.

Pat

 

Alex came out was a great ambassador for your Company. Very pleasent and easy to talk to.

Thank you Nikki Martin and Servicemaster of Chilliwack

~ Don and Jean


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Canadian Contribution

Over the years, Canada has made several contributions to ServiceMaster Clean operations internationally. A program initially known as Spotlight was launched in 1973 and is the father of modern carpet care maintenance methods. It consisted primarily of the concept of spot cleaning, complemented by less frequent deeper cleaning procedures.

Additionally, Canada pioneered the sale of franchises by service line. This concept promoted greater expertise and knowledge in each service line.