About ServiceMaster Clean of Fraser Valley

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All About Us

ServiceMaster Clean of Fraser Valley started in March of 1996 by Dave Ross.   Since its beginning the business has grown considerably from a staff of 3 to currently employing over 60 people.    Our office and warehouse is located in Chilliwack, BC.  

We are part of a large cleaning franchise network across North America and  the world.   Our franchise operates in the Fraser Valley area covering Abbotsford, Mission, Yarrow, Chilliwack, Hope, Harrison and Agassiz.      Currently, we provide premier Janitorial & Commercial cleaning services to many businesses and condominums across the Valley.  We also have the privilege to offer Residential Cleaning services to many of the residents of the Fraser Valley.   Please have a look through our website to get familiar with the services we can provide.   

ServiceMaster Clean's strong corporate commitments and core values, resonate with the deep personal convictions of the Owner.   It is these convictions that help to motivate them as they serve the Fraser Valley.


Our Mission

“To be a TEAM of caring, friendly, honest people who work hard to provide a clean, secure and healthy environment for our customers”

Our Vision

”To be the BEST & LARGEST ALL-IN-ONE Service Company for Residential and Commercial cleaning in the Fraser Valley.”

The ServiceMaster Commitments

At ServiceMaster Clean we have four foundational commitments, the first two are philosophical, and the last two are common business focuses.

Here they are:  

1) To Honor God in all we do - to us at it's core this is about honesty and integrity. 

2) To Help People Develop - this is our focus as we work with our staff, we are excited to help them grow to the next place in their journey.  

) To Excel with Customers  - Like many businesses in our community we want our customers to love us! finally,

4) To Grow Profitably - this of course is the whole point of being in business.

The unique thing for us is that not only do we own these convictions, but we intentionally filter our business decisions in this order.  

Our Corporate Values

We Delight Our Customers, We Do the Right Thing, We Do What We Say, We Care About People, We Value Diversity, We Value Teamwork, We Are Committed to Innovation and We are a Learning Organization

Meet Our Team

David -David -Owner/Service Technician

David -

Owner/Service Technician
Years of service: 24

Dave Ross is the owner of ServiceMaster Clean of Fraser Valley and purchased this franchise in November of 1996.  Of course, as the owner he had first choice of things he loves to do, for him it is serving customers personally.  It is rare to see Dave without a big smile! As our most experienced technician, Dave is our go-to person for troubleshooting any part of our business. He has over two decades of experience in carpet cleaning, floor refinishing, dryer vent cleaning, duct & furnace cleaning, post construction cleaning, etc. He is customer service oriented and is always on the look out to find ways to make our customers experience that much better.  Happily married for 40 years, Dave is a husband and father of 3 sons, 2 grandsons and 2 granddaughters.   He volunteers his spare time singing barbershop. Perhaps on a Valentine’s Day or some other occasion you might see Dave singing in either a Chorus or Quartette delivering their signature "Singing Valentines". Where there is music, you will find Dave.


Below is a little story about Dave and his commitment to customer service:


On one occasion Dave was working in the home of an elderly lady.  This lady normally had a care worker coming in to check on her and help with meals, however, on this day the care worker was not there yet.  The lady said she was hungry, so Dave asked her if there was anything he could get her to eat and the lady replied, "a couple of poached eggs would be nice.” So Dave made her a couple of poached eggs!

Mary-Lynne -Mary-Lynne -HR Manager & Finance

Mary-Lynne -

HR Manager & Finance
Years of service: 23

Mary-Lynne moved to BC in 1987 from Ontario, with her husband Dave, and settled in Chilliwack.  Before joining her husband at ServiceMaster, she came from leading and managing staffing at a local newspaper. Now Mary-Lynne is responsible for Human Resource Management and overseeing the Financials of the ServiceMaster Clean of Fraser Valley. She is a natural at finding and hiring all the valuable staff we have working for our Company, as well as supporting them in their personal goals. As an overseer of the financials, she runs reports, and reviews our ROI's and KPI's. She has certification in Small Business Human Resources and has completed multiple small business training courses for leading and managing people and business. Outside of work, Mary-Lynne is a wife, mother to 3 sons, and grandmother of 4 grandchildren. Her favorite hobbies are photography and decorating. Faith, family & business are the things that mean the most to Mary-Lynne and keep her busy.

Ken -Ken -Sales/ Account Manager

Ken -

Sales/ Account Manager
Years of service: 19

Ken joined ServiceMaster Clean in 2001 as a Carpet Technician and soon moved into the position of Sales. He has a big heart and loves to get out and talk with our customers.  He is always assisting new businesses to get quality cleaning at a reasonable price while maintaining relationships with current clients to ensure they are getting their needs met. Ken credits his success to a lifetime of learning relationships through marriage, family, friends, and past business ventures. If you have met Ken, you will know he is a Pittsburgh Steelers fan for life and that he can cook just about anything in his smoker.

Patrick -Patrick -HR Recruiting & Account Manager

Patrick -

HR Recruiting & Account Manager
Years of service: 10

Patrick joined ServiceMaster in May of 2010 as a Carpet and Floor Technician.  Since January of 2014 Patrick went full-time into sales. Over the last 12 years he has consistently won high praise from his customers. He is fully trained and certified with his IICRC and ServiceMaster Capture & Removal training.  More recently Patrick has been actively involved in the office to help with recruiting and hiring or staff as well as keeping involved with our customers.    We are really privileged to have Patrick as a part of our ServiceMaster Clean Team!

Nikki -Nikki -Office Manager

Nikki -

Office Manager
Years of service: 11

Nikki joined ServiceMaster Clean of Fraser Valley in November of 2008 as a part-time receptionist. From that time, she has taken the time to learn all the aspects of ServiceMaster Clean and today she is a full-time valuable member of the team and our Office Manager. She is responsible for payroll, keeping accounts up to date, and making sure the office runs smoothly. After work, Nikki likes to fill her free time by walking local trails or being immersed in a good book.

Jamie -Jamie -Operations Manager

Jamie -

Operations Manager
Years of service: 2

Jamie joined our team in 2018 and quickly became a key member in the way ServiceMaster Clean runs today. As our Operations Manager, Jamie supports supervisors and cleaners complete their duties. He has developed and implemented new work processes to help support and improve our service to customers. He ensures that all accounts are updated, monitored, and meet the ServiceMaster standard.

Kris -Kris -Scheduling & Recruiting

Kris -

Scheduling & Recruiting
Years of service: 1

Kris has been an amazing addition to our team this year. Kris handles the scheduling of our Technicians for interior and exterior cleaning services. He also works with our HR Manager to find the perfect candidates to join the ServiceMaster Clean family, including recruiting and setting up interviews. Outside of the office Kris is a husband, an owner of two beloved cats, a video game enthusiast and the 2007 Canadian Sparing Champion with a 2nd Degree Black Belt in Tae Kwon Do.

Elizabeth -Elizabeth -Supervisor & Mktg Rep

Elizabeth -

Supervisor & Mktg Rep
Years of service: 1

As one of our Janitorial Supervisors, Elizabeth supports cleaners, and inspects the quality of cleaning to ensure we are providing the best service for our clients. This February, Elizabeth also took on the role of Marketing Representative, keeping our social media platforms and internet presence updated while also facilitating our community involvement. More recently, Elizabeth has added to her workload by becoming our Janitorial scheduler and Assistant to the Operations  and Office Manager.  During her time with ServiceMaster Clean, Elizabeth was able to complete her Diploma of Social Services and Certificate of Communications at the University of the Fraser Valley.  

Renee -Renee -Janitorial Supervisor

Renee -

Janitorial Supervisor
Years of service: 2

Renee started with ServiceMaster as one of our fantastic cleaners. She was quickly promoted to the role of Janitorial Supervisor. In this role, Renee trains new employees, supports staff and ensures quality control so that all our clients get the ServiceMaster standard of clean. Recently Renee has begun working with our operations manager to streamline our procedures.

Alex -Alex -Specialty Cleaning Technician

Alex -

Specialty Cleaning Technician
Years of service: 5

Alex has been with the ServiceMaster Clean team since March of 2015. Alex leads our exterior cleaning crew but can also be found doing interior and ventilation cleaning. If you know Alex, you know that he always finds a way to laugh and smile on shift. Customers love him for his quality work and great personality. We are very lucky to have Alex on our team!

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Customer Reviews

I am really impressed with how the soft wash system works.  The guys here to do it were really willing to do the best to make sure we were completely happy.  Wherever there were a few issues that tenants brought up, they were fixed up before completing the work.  Thank you!!

~ C M


Angelo did an excellent job!  Very professional!

~ Lisa


Angelo (I hope that's right) was in today to clean our carpets and he did so in a manner that made the experience a pleasure.  He was cheerful, sociable, and accommodating, as well as being professional and efficient.  We were so pleased to see the job he had done when we returned home.  Our 34-year old carpeting literally looked like new and his pride in his work showed when he volunteered to take us from room to room to ensure our satisfaction!

~ Rick and Leona  


Alex came out was a great ambassador for your Company. Very pleasent and easy to talk to.  Thank you Nikki Martin and Servicemaster of Chilliwack

~ Don and Jean

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Canadian Contribution

Over the years, Canada has made several contributions to ServiceMaster Clean operations internationally. A program initially known as Spotlight was launched in 1973 and is the father of modern carpet care maintenance methods. It consisted primarily of the concept of spot cleaning, complemented by less frequent deeper cleaning procedures.

Additionally, Canada pioneered the sale of franchises by service line. This concept promoted greater expertise and knowledge in each service line.